Questions related to Access
By Luis1 author17 articles
How to auto unblock from Atlas?It's possible to customize the number of login attempts on the platform. Exceeding the attempts defined by the company can result in your ...
I can't do my first access, what to do?So that your first access can be done, the first step we have to follow is the registration, where we will fill in the fields with our inf...
How to resend a registration invite?When necessary, it is possible to resend an invitation to a user who is listed as Pending Invite.
Follow these steps:
Click on your phot...
How to delete an user from the portal?When the user is removed from the company or simply must not have access to Atlas, the action that the administrator must take will be to ...
How to enable the resource "Conditional Access"?Conditional Access is the add-on where you can limit user access via IP and region. This add-on helps your company implement controls wher...
How to integrate SSO on Atlas?The goal of Single Sign-on (SSO) is to allow Atlas Governance users to log in without using passwords, utilizing the identity platform of ...
How to register on Atlas?There are two ways to register on the Atlas Governance Portal:
The first is to be invited and receive the invitation via e-mail:
Type the...
How to approve a new user in the portal?To approve a new user in the Portal, follow the steps:
Go to the top right corner of your screen and click on your photo;
Access the "Adm...
How to unblock a user on Atlas?In case of blocking due to exceeded login attempts, the user can self-unblock.Access the step-by-step guide here.In cases of blocking for ...
[APP] How to avoid always receiving the token when accessing?There is no need to log out in the app.
When you exit the app, your session will automatically be terminated for security reasons.
Upon ...
How to identify if there are blocked numbers on my phone to receive the token?If you are not receiving the token by SMS to access the portal, some number may be blocked on your cell phone. To verify, do the following...
[APP] How to enable the touch ID?To enable Touch ID, follow the steps below:
Click on your photo in the right corner of the screen;
At the bottom of the screen, enable 'U...
How to avoid receiving the token whenever accesing the Portal?The token serves as our second authentication factor when logging into the portal. But, if you are accessing by your own device, and you d...
I did not receive the Token (access code), what do I do?The delay in delivering the token is usually due to the delay some operators may experience. In that case, you can do the following:
1º: R...
How to edit a user’s mobile number or e-mail?Only administrators can perform these edits.
To do this, click on your photo in the upper right corner and do the following:
Navigate to...
How to lock the session to access the Portal?Click on your photo at the top right side of the page
Select the "Lock Session" option
We are always working to improve our services...
How to change the password?To change the password, follow the steps:
Access the login link here;
Fill the email field with your email and press 'ENTER', then click ...